Privacy Policy

1. Who We Are

Hudson Valley Chimney Help is an independent chimney help request website serving homeowners in New York's Hudson Valley. This site is not a chimney service company. We accept homeowner requests and review the details to determine how we may help connect homeowners with appropriate resources in their area.

2. Information We Collect

When you submit a request through our site, you may provide:

• Full name
• Phone number
• Email address
• Town or city
• Type of chimney service needed
• Timing / urgency
• Any additional details you include in the message field

We also collect basic website usage data — such as pages visited and general browsing behavior — through third-party analytics tools described below.

3. How We Use Information

Information you submit may be used to:

• Review your chimney help request
• Follow up with you if we're able to help with options in your area
• Understand what types of chimney help are being requested
• Evaluate service demand by geographic area
• Improve the website experience

4. Sharing Information

We may share request details with a local chimney service provider when appropriate to help respond to your request.

We do not sell personal information to advertisers.

5. Third-Party Tools

This site uses the following third-party tools:

• Formspree — processes form submissions
• Google Analytics 4 — website analytics and traffic reporting
• Microsoft Clarity — behavior analytics and session insights
• Netlify — website hosting

Each of these services has its own privacy policy and data practices. We encourage you to review their terms if you have questions about how they handle data.

6. Cookies and Analytics

Analytics tools used on this site may use cookies or similar technologies to understand how visitors use the site. This information is used in aggregate to improve the website experience. Most browsers allow you to manage or disable cookies in your settings.

7. Data Retention

We keep submitted information only as long as reasonably needed to respond to requests, manage leads, review website performance, or comply with basic business and legal needs.

8. Your Choices

If you would like to request access to, correction of, or deletion of information you have submitted, you can contact us at: joe@vivocreative.net.

9. Service Disclaimer

Hudson Valley Chimney Help does not perform chimney services directly. Submitting a request does not guarantee service availability, pricing, or response from a provider.

10. Updates to This Policy

This privacy policy may be updated from time to time. When it is, the "Last updated" date at the top of the page will be changed accordingly. We encourage you to review this page periodically.